FAQ
Products & Services
SenseMART AI vending machines have a wide range of product adaptability and can sell various items such as snacks, beverages, daily necessities, cosmetics, fresh food, and medicines.
SenseMART AI vending machines can usually control the cooling temperature at 0~30°C, which can well meet the refrigeration needs of beverages, some fresh food, and other products.
The vending machines use AI recognition to identify SKUs, and in standard deployment conditions, the accuracy rate can reach 99%.
Acquiring a SenseMart smart vending solution is a seamless process. Customers should provide their information for a tailored consultation and quote. The investment is then supported by a dedicated account team committed to safeguarding operational success.
Payment & Refund
Yes, in addition to common local payment methods, other methods can be added according to customer needs to meet the payment habits of different users.
AI vending machines first authorize the door to open, then charge after the user selects items. Pre-authorization ensures the user's card has sufficient funds, guarantees a smooth payment process, and prevents unpaid orders.
The user can apply for a refund on the mobile H5 page or call the hotline support (provided by the operator).
Payment collection and tax reporting depend on the operator's business model and local regulations. It is recommended to reach out to the Sales or Finance team for personalized assistance.
After-sales Service
To ensure a smooth process, customers are recommended to prepare a level, dry location with stable AC power and clear the surrounding area. Necessary site permits should also be arranged beforehand.
After purchasing the machine, professional personnel will connect with the customer to provide manuals and various types of maintenance guides.
A standard 1-year warranty is offered on all parts (not exceeding 1% of the Original Order Amount). To extend coverage, an annual plan is available for $150 per year. Lifetime technical assistance and a dedicated service group are provided for seamless support.
A professional after-sales maintenance team provides timely services. After receiving a maintenance request, they will respond within 2 hours. For general faults, they will try their best to help solve them through remote guidance.